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 Smash House
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Privacy Policy

Last updated: 18/01/2026

1. Introduction

Smash House (the “Restaurant,” “we,” or “us”) provides this Privacy Policy to explain how we collect, use, and disclose personal information.

This Privacy Policy describes our practices in connection with information that we collect through:

  • The food ordering website operated by Smash House, accessible to customers in Nantua, France, from which you are accessing this Privacy Policy (the “Website”);

  • Email messages and other electronic communications that we send to you and that link to this Privacy Policy;

  • Offline business interactions you have with us, including in-restaurant orders, telephone orders, and other in-person communications.

Collectively, we refer to the Website, email communications, and offline business interactions as the “Services.”

2. Personal information (PI)

The Services collect Personal Information, including:

  • Name and Contact Details, such as first and last name, title, prefix, email address, telephone number, and postal address;

  • Account Information, such as username and password, created when you register or place an order through the Website.

3. Collection of PI

We and our service providers collect Personal Information in a variety of ways, including through the Services. For example, we collect Personal Information when you create an account, place an order through the Smash House website, or contact our customer service team.

The collection of Personal Information is necessary in order to process orders, manage customer accounts, communicate with you, and provide the requested Services.

4. Use of personal information

We and our service providers use Personal Information for the following purposes:

  • Providing the functionality of the Services and fulfilling your requests, including processing and managing food orders, deliveries, payments, and customer accounts;

  • Providing you with our newsletter and/or other (personalized) marketing communications, where permitted by applicable law;

  • Analyzing Personal Information for business reporting and operational purposes, such as improving our Services, understanding customer preferences, and managing our business;

  • Aggregating and/or anonymizing Personal Information so that it can no longer be used to identify you, for statistical and analytical purposes.

5. Disclosure of personal information

We disclose Personal Information to third parties in the following circumstances:

  • To our vendors, service providers, and other business partners who perform services on our behalf and help us operate our Services, such as payment processing, order management, marketing, analytics, and customer support;

  • To Oracle, the provider of the Oracle Restaurants eStore platform. We use the Oracle Restaurants eStore platform to manage online order processing, customer accounts, marketing campaigns, and to generate aggregated and analytical information, as described above.

6. Security

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization against loss, misuse, and unauthorized access or disclosure.

If you have any questions regarding our data security practices, please contact us as described in the “Contacting Us”section below.

7. Rights and access

Your Rights Regarding Your Personal Information

You have certain rights regarding our use and disclosure of your Personal Information, particularly for marketing purposes.

Marketing Communications

You may opt out of receiving:

  • Marketing-related emails from us. If you no longer wish to receive marketing emails from Smash House, you may opt out at any time by using the unsubscribe link included in our emails or by contacting us as described in the “Contacting Us” section below.

  • Marketing-related text messages (SMS) from us. If you no longer wish to receive marketing text messages, you may opt out by following the instructions provided in the message or by contacting us as described below.

We will make reasonable efforts to comply with your request(s) as soon as practicable. Please note that even if you opt out of marketing communications, we may still send you important administrative or transactional messages (such as order confirmations or service-related notices), from which you cannot opt out.

Accessing, Changing, or Deleting Your Personal Information

Subject to applicable law, you have the right to request access to, correction of, updating, restriction of, or deletion of your Personal Information. You may also object to or opt out of certain processing activities, or request a copy of your Personal Information for data portability purposes.

To exercise any of these rights, please contact us in accordance with the “Contacting Us” section below. We will respond to your request in compliance with applicable data protection laws.

8. Retention period

We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Services, comply with legal, accounting, or reporting obligations, and resolve disputes.

The retention period may vary depending on the type of Personal Information and the applicable legal requirements.

9. Sensitive information

We ask that you not send us, and you not disclose, any other sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic or health characteristics, criminal background, or trade union membership) on or through the Services.

10.Contacting Us

Smash House, located at 50 Rue Dr Emile Mercier, Nantua 01130, France, is the company responsible for the collection, use, and disclosure of your Personal Information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us by email at solutioneva.fr@gmail.com or by mail at:

Smash House
50 Rue Dr Emile Mercier
Nantua 01130, France

Because email communications are not always secure, please do not include credit card or other sensitive informationin your emails to us.

11. Updates to this privacy policy

The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. The most up-to-date version can be found on the Website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example, via a pop-up notice or statement of changes on our website)